FAQ'S
We are available Monday-Friday from 8am to 5pm PT and would be happy to help. We can be reached via email or via the help button in the bottom right-hand corner.
Shipping questions
WHAT ARE THE SHIPPING OPTIONS
Standard shipping is via Fedex Ground.
We can ship overnight, 2nd day, 3 day, or international for additional cost.
International shipments do not qualify for free shipping.
A tracking number will be emailed to you.
INTERNATIONAL SHIPPING
International shipments do not qualify for free shipping.
Returns questions
QUESTIONS ABOUT RETURNS?
Contact hello@lagolf.com for return information.
LA GOLF Shafts
For a period of 30 days from the date of purchase of an LA GOLF shaft, any Consumer with a valid proof and receipt of purchase may return any unused and unmodified LA GOLF shaft for a full refund of the purchase price paid (not including tax, fees, or shipping costs). For purposes of clarity, please note that once a shaft has been modified, tipped, or gripped, it will no longer be accepted for returns.
This return policy is being offered for a limited time only, may be modified in part or revoked in full at any time via publication on the LA GOLF Web Site, and must be exercised within the time period prescribed by providing a written request to LA GOLF via email at hello@lagolf.com, after which time follow-up instructions will be provided by LA GOLF. Any and all costs and risk of loss associated with shipping shall be the responsibility of the Customer seeking the return.
LA GOLF Putters
For a period of 30 days from the date of delivery of any Non-Customized LA GOLF Putter purchased directly from LA GOLF or from the date of purchase of an LA GOLF Putter as evidenced by the receipt of purchase, any Consumer may return the non-customized putter for a FULL refund of the purchase price paid if the Putter meets the following conditions: (1) the Putter remains in its original packaging; and (2) the Putter does not have any observable or apparent signs of use. ; and any Consumer may return the non-customized putter for a $200 restocking fee if the Putter is either not in its original packaging or it has any observable or apparent signs of use, so long as the Putter is not deemed in LA GOLF’s discretion to be unrepairable, in which case no refund shall be provided and the LA GOLF Putter will be sent back to the Customer by LA GOLF.
For purposes of clarity, this instant return policy for putters shall not apply to putters that have been custom-engraved by LA GOLF or any third party, nor any other customization such as lengths other than 33 inches, 34 inches, 35 inches, or 36 inches, any adjustments to lie and loft, any application of logos, any changes in colors from base model, any changes to site line, weights, or decals.
This return policy is being offered for a limited time only, may be modified in part or revoked in full at any time via publication on the LA GOLF Website, and must be exercised within the time period prescribed by providing a written request to LA GOLF via email at hello@lagolf.com, after which time follow-up instructions will be provided by LA GOLF. Any and all costs and risk of loss associated with shipping shall be the responsibility of the Customer seeking the return.
LA GOLF Ball
For a period of 30 days from the date of purchase of your LA GOLF Balls from the LA GOLFWeb Site, any Customer can return any New, Unused, and Unopened Package of a Dozen LAGOLF Balls "Unopened Dozen" and the Company will provide a refund for all UnopenedDozens in an amount equal to the purchase price paid, minus any taxes, shipping or other fees, upon written request to the Company via the LA GOLF Web Site and valid proof of purchase.
To be eligible for a refund, the Unopened Dozen must be in a clean and resalable condition and must have been purchased directly on the LA GOLF Web Site. LA GOLF will not accept any individual sleeves of golf balls, any golf balls that have been used in any observable manner, or any golf balls which have been modified in any manner (including but not limited to adding logos, decals, sharpie markings, lines, or any other markings).
This return policy is being offered for a limited time only, may be modified in part or revoked in full at any time via publication on the LA GOLF Web Site, and must be exercised within the time period prescribed by providing a written request to LA GOLF via email at hello@lagolf.com, after which time follow-up instructions will be provided by LA GOLF. Any and all costs and risk of loss associated with shipping shall be the responsibility of the Customer seeking the return.
PRODUCT FAQ
WHO DESIGNS THE PRODUCTS AND WHAT ARE THEIR CREDENTIALS?
Many shaft companies use off-the-shelf designs from outside vendors. At LA GOLF we engage our player partners in every aspect of the business. Our product design team and engineers are constantly iterating with our players and channeling the feedback from the Tour directly into our next generation of products.
WHO ACTUALLY MAKES THE PRODUCTS?
While many companies offshore manufacturing to sub-contractors, sometimes using several vendors for the same models that specialize in commodity level shafts- Every LA GOLF shaft structure is made in small batches, by hand in our own facility in California.
WHERE ARE THEY MADE?
LA GOLF shafts and putters are made in California, making us the only company to make the full product line in the USA.
WHAT IS THE DIFFERENCE BETWEEN LA GOLF AND OTHERS IN THE MARKET?
LA GOLF Shafts is unique in many ways.
- We are the only shaft company owned by Tour players.
- We are the only major shaft company to design and manufacture our full product line in the USA.
- We are obsessed with authenticity. We do not water down our designs for any reason. Every piece is a tour quality piece, regardless of player profile.
WHAT IS THE DIFFERENCE BETWEEN THE SHAFTS I RECEIVE IN MY SHIPMENT AND THE SHAFTS USED BY PROFESSIONALS?
Nothing. You play what our Tour players swing.
WHAT IS AN EI PROFILE OR BENDING PROFILE?
A bending profile is a summary of the distribution of stiffness over the length of the shaft. This summary describes how a shaft will bend when loaded with energy in the swing and how it will release that energy just prior to impact. This profile plays a role in the technical aspect of the ball flight produced and how a shaft feels to the player Finding the right profile can dramatically increase your repeatability, distance, and accuracy.
WHAT SHOULD I ORDER?
If you are certain of the shaft or putter specs you want, you can use our customizer to make it personalized right here on our site. If you are unsure, it is always best to go to a qualified fitter and get an in-depth analysis on a launch monitor. Our fitting partners are knowledgeable, professional, and highly capable of pinpointing an ideal structure for your swing. For more questions, email:hello@lagolf.com.